Why Use VoIP: The 7 Advantages For Your Business

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November 21, 2018

First off, VoIP is an acronym for “voice over Internet protocol”. This is a technology that gives people the flexibility to communicate through a digital network. It takes an analog signal, like a phone call, and turns it into digital data that can be transmitted over the Internet.

Any business wants to utilize effective and cost-efficient communication tools, so it’s not uncommon for many companies to come across the VoIP system and be informed about the advantages the system provides for business communication.

While so much work is done through Internet and network communication, phone calls are still part of day to day communication. The issue with traditional desk phones, is the limitations they pose on companies looking to advance in productivity. Those old desk phones are pricey and don’t leave much wiggle room for rescaling according to the direction of business. With the VoIP system, you have plenty of wiggle room to expand your communications using simple Internet connections. There are several advantages the voice over Internet protocol hold over the traditional phone system.


Check it out: How To Introduce New Technology Into The Workplace

 

1.    Cost effective

Just as the name itself suggests, the system uses Internet instead of phone lines to make calls. The data is assembled and sent over the network. The costs associated with typical desk phones, really add up. Setup, installation, maintenance, and repairs can become expensive the older the equipment is. With VoIP, you save money by cutting costs of installation, and even on phone calls themselves.

See also: 5 Myths About Outdated Tech In The Workplace & What It’s Costing You


2.    Mobility

You don’t want to miss calls from customers, and the VoIP “find me” and “follow me” features come in handy. A useful tool will send your voicemails directly to your assigned email while you’re on the go. You can enjoy the mobility you need to be productive, without worrying about potentially missing those important phone calls.

 

Check it out: Hosted VoIP Technology: Why Do Businesses Need To Shift Infographic


3.    Legacy Technology

Not to worry, using the VoIP system doesn’t have to be the end of all the ways you traditionally communicate from the office. In fact, when it comes to faxing documents, the system actually makes it much easier and cheaper for you! Virtual faxing is one of the features of the VoIP technology. Sometimes, sure faxes are still necessary to share information, but they don’t have to be sent using some monstrosity of a machine that sits in the middle of the office floor; no. Without the loud machinery, you can send faxes by using the email accounts associated with the VoIP system.

 

4.    Customer Interaction

Everyone is on the go, but that shouldn’t stop people from receiving the documents, files, and information they need. Even important phone calls shouldn’t be missed because someone is away from their desk or traveling. The VoIP system allows you to choose where your phone calls ring. If you miss a call at your desk from a customer, the call can be redirected to another device such as a smartphone, tablet, or laptop. By allowing calls to be directed to other, more mobile devices, you open the opportunity to connect with customers on a more flexible scale.

 

Check it out: 4 Ways Technology Improves Customer Service


5.    Conference Calls

Another feature business enjoy about the VoIP system is the ability to create and participate in conference calls. The downside of a traditional phone system in terms of conference calling, is that sometimes you may be paying for additional services in order to host multiple lines from callers for a business conference. VoIP doesn’t make you pay extra for this simple aspect for business. Aside from just calls, the system also supports video conferencing.

 

6.    Versatility

Not all businesses are created equal. Each business needs different tools and resources in order to be successful. With the VoIP technology, your business can be productive in many ways by utilizing the different features the system provides. While on a queued call, you have the ability to read some of those voicemails to text messages that are waiting in your inbox. Or maybe you get an important voicemail that someone else needs to see, you can forward that message to anyone who needs to read with just a couple clicks. The features of the VoIP system are flexible enough to grow and go with your business needs.

7.    Integration

As a business, you have so many moving parts happening at once. This can become overwhelming when trying to run a successful and productive company. Because VoIP is an Internet based system, it communicates and works well with other programs you probably use in the office as well such as Outlook or any other email provider you use.


Check it out: “What Is VoIP? How Does It Work? Video

 
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