Solving VPN Connection Issues
Lately, more and more people have had to connect to a Virtual Private Network (VPN) as working from home has become more common in the past few months. Utilizing a VPN is a great way to stay safe when working from home or just anywhere without a secure connection.
However, like everything else revolving around technology, you will run into some issues once in a while.
Let’s take a look at some ways you can troubleshoot your VPN connection issues…that’s not just “restart the VPN.” Even though that is a good place to start with most problems.
When a restart didn’t cut it, let’s start with ensuring your VPN is up to date. Without the necessary updates, software can function incorrectly or not at all. That’s because the updates are released to solve problems with the current version of software or for modifications.
Not sure if your software is up to date?
Check the version you’re using matches up with the latest version on that provider’s website.
But how?
You can usually find this information from the about section on your VPN software. Try searching for an about section under the help, support, or advanced tabs. From there, you should be able to see what version you are running. Now, head to your VPN provider’s website and search around for the latest version they are offering.
Over the years you may try out different types of VPN software. Although, when not properly taken care of after you are done with them, they will take up unnecessary space on your device. Best practice is to remove them when they are no longer in use. Not doing so could potentially cause an interference with your current VPN software.
So, let’s get rid of that old VPN software.
To do so, uninstall any VPN software packages you are no longer using. Head over to your settings to find the apps tab. From there you can click on the software you no longer need and select uninstall. And while you’re at it, uninstall any other software aside from older VPNs too – this helps keep your computer from getting too bogged down with unnecessary programs.
Firewalls monitor incoming and outgoing network traffic to decide whether or not to allow traffic through. This can cause an issue between your VPN and firewall.
Some firewalls don’t work well with certain VPNs, so you’ll have to test the compatibility between yours. Try turning off your firewall. If your VPN works fine when your firewall is off, then you know it’s an issue with the two together.
After you are done testing their theory, remember to turn your firewall back on! Otherwise you run the risk of malicious traffic, such as viruses and hackers, getting through your network.
When all else fails, it’s time to reach out for support. Most VPN providers offer help or support via live chat, email, phone, or forums. Use them! This support is here for a reason, such as the problem you are having right now.
This feature should be fairly easy to find, whether the live chat just pops up on the lower right side of your screen or accessing some sort of help center from the settings tab. You can also check out your VPN provider’s website for their contact information.
Alright, you’ve made it this far and none of the above could remedy your problem, so now what? If you have an MSP, reach out to them.
That’s what they are there for, especially if you are continuously encountering problems with your VPN.