Frequently Asked Questions

+ What is a Managed I.T. Service Provider?

A managed I.T. service provider, also refered to as an MSP, gives businesses the ability to receive top of the line hardware and support at a fraction of the cost. Small to medium sized businesses don't have the ability to create their own I.T. department in the way they like/should. So, they turn to MSPs, like Omega, to get the job done and get the boost that their business deserves.

When companies turn to a true MSP, it gives them the freedom to budget effectively knowing that they will not have to spend a dime more then what was quoted.

+ Why should I consider Omega as a partner, isn’t it easier to have an in-house I.T. professional?

We aren't liars, of course there are advantages to having a technician on-site who understands the full scope of your business. In fact, many of our current clients have a dedicated I.T. professional on staff to help with their day-to-day and we have great relationships with every single one.

Omega is an amazing asset for businesses because we have the tools, processes and experience in technology that small to medium sized businesses couldn't dream of. Our job is to make sure your I.T. is operating at 100% all day everyday. Whether you have a technician on-site or not. We will morph to your exact needs.

+ What does Omega's current client portfolio look like?

We currently serve 50+ small to medium sized businesses ranging from 5 employees to 200+ employees.

Here is an overview of the current industries we serve:

  • Insurance

  • Non-Profit

  • Financial

  • Accounting

  • Real Estate

  • Home Builders & Architecture

  • Agribusiness & Lawn-Care

  • More

+ What are the service desk hours?

Standard service desk hours are Monday - Friday 8AM - 5PM.

We also have an on-call technician available 24/7/365 for any and all issues.

+ How often does a technician come on-site?

An Omega Technician will come on-site as many times as needed. You will also have a dedicated client success team to set up regular maintenance, strategic technology reviews or any other I.T. related meetings.

+ What kind of certifications/achievements does Omega have?

As one of the Omega Values, we encourage our employees to continue growing in their roles--whether that be certifications, lab testing or character building. Here is the current list of our certifications and achievements:

  • Cisco Certified Network Technician

  • Cisco CCNA

  • CompTIA A+ Certified Technician

  • 3CX Certified Engineer

  • Microsoft Security & Networking Fundamentals

  • Veeam Certified Partner

  • Meraki Certified Partner

  • Dell Certified Partner

  • Microsoft Certified Partner

  • 2018 & 2019 CRN Pioneer 250

+ What is the turn around time to get new technology?

Once the contract is signed by your company's VIP, the turn around time to install day is typically one month.

This gives us time to order the equipment (which takes the majority of the one month) and set up all the back-end work so it is a plug and play type atmosphere on install day.

+ Do you offer client references we can call?

Absolutely! We have a list of current VIPs that you can call to get a better idea of our service levels and what to expect. They are available upon request.

+ Will Omega work with our vendors?

100%. This is actually one of our most adored features. Simply because we are giving you or the person who normally deals with vendors their time back. We have created close relationships with countless number of vendors across multiple industries, many of which we have direct points of contact. Whenever you run into an issue with a vendor's software or hardware, simply submit a ticket with the details of what is going on and the Omega Service Desk will take care of it from there.

 

Omega ProCare Lite

Support Only

24/7/365 Technical Support

On-Site Support

Office 365

SentinelOne (Anti-Virus)

Personalized Cloud Strategy

Veeam Backup & Replication

Disaster Recovery Planning

Vendor Management

Performance Monitoring

Firewall Management

Key Application Maintenance

Preventative Maintenance

Custom I.T. Reports

Dedicated Project Manager

Client Success Team

More




Omega ProCare Full

Support & Hardware

Complete Hardware Refresh

3CX Phone System (If Needed)

Cisco Meraki Networking

24/7/365 Technical Support

On-Site Support

Office 365

SentinelOne (Anti-Virus)

Personalized Cloud Strategy

Veeam Backup & Replication

Disaster Recovery Planning

Vendor Management

Performance Monitoring

Firewall Management

Key Application Maintenance

Preventative Maintenance

Custom I.T. Reports

Dedicated Project Manager

Client Success Team

MORE