Managed IT Services for Battle Creek, MI

  
     Serving
    
      Insurance
      Financial 
      Non-Profits 
      Construction
      Michigan Businesses

Contact Us

ProviDing Quality IT for Battle Creek

As an all-inclusive IT provider, Omega gives you full-service IT at one affordable price.

Fast, Friendly Support - Real IT professionals in West Michigan, not a call center.
Constant Cybersecurity - Protection from ransomware, phishing, and data loss.
Predictable Monthly Pricing - Affordable pricing with no surprises or hidden fees.
On-Site and Remote Service - Help whenever you need it, wherever you need it.

Our IT Solutions

Our Testimonials

"If you run a business you need computers. ... I would definitely recommend Omega to take care of your business, no matter how big or small!"

— Gregory C.

"Current customer of omega. Can't recommend enough. Great team all around"

— Christian C.

"The IT guys over at Omega are great to work with! When our systems start to give us a head ache we let them take the problems out of our hands and get us back up and running."

— Keith M.

"Omega has always been helpful when I encounter technical issues at work. They are prompt and friendly. Highly recommend Omega to all!"

— Kelly H.

"Omega has very knowledgeable staff. They have always responded very efficiently and professionally."

— Dawn L.

"Omega provides swift and efficient problem solving for computer and software issues. I can say that Omega is my "go to" for any and all tech issues that arise!! Thank you Omega!!!"

— Jamie W.

"I've been working with Omega Computer Services for over a year now and I can honestly say that their response times are fast and the staff is incredibly knowledgeable."

— Bill I.

"Our non-profit organization uses Omega Computer Services to handle our IT needs. They're very responsive!"

— Windy S.

"Omega has been excellent to work with. Quick with a response whether email or a call, they're my go to when I'm in IT trouble."

— Jerrod E.

About Omega Computer Services

Though we began as a small IT consulting firm in 1994, Omega Computer Services has grown to be one of the top managed service providers in the Michigan.

For us, IT isn’t just about fixing computers, it’s about strategically using technology to make your life easier and achieve your business goals. To see how that would actually look for you, watch this short video about how we serve our clients.

+ What is a Managed I.T. Service Provider?

A Managed Service Provider (MSP) is basically a wholesale IT department.

At Omega, we’re a full-service MSP. That means we provide everything IT-related that you need to succeed, such as:

Top-quality computers and hardware for your staff
Remote and on-site technicians, available during business hours
On-call technicians for outside regular business hours
Advanced cybersecurity protection and routine data backups

And here’s the best part: we offer fully managed IT services at a lower hourly cost than hiring just one IT employee.

+ Are your technicians local to West Michigan?

Absolutely. Most of our technicians have spent their lives in West Michigan. In fact, West Michigan has been our home since Omega's founding in 1994.

+ Can you serve multiple locations inside and outside of Grand Rapids?

Yes! We’re happy to serve multiple locations, and many of our clients have more than one branch. Our on-site technicians will even visit each of your locations to perform a full setup of any new computers or other hardware we give you.

Will Omega provide us hardware, like computers?

Omega provides hardware (computers, monitors, deskphones, etc.) for clients who choose "Full" contracts.

We offer "Lite" and "Full" contracts to our clients. WIth Lite contracts, we only provide services. But with Full contracts, we'll also provide new equipment upfront.

If you're not sure if you need new equipment, contact us for a free IT audit and we'll give you a fair and balanced assessment.

+ What does Omega's current client portfolio look like?

We currently serve 50+ small to medium sized businesses throughout Michigan and beyond, each ranging from 5 employees to 200+ employees.

We serve industries like:

Insurance
Non-Profit
Financial
Accounting
Real Estate
Home Builders & Architecture
Agribusiness & Lawn-Care
And Many More

+ What are the service desk hours?

Standard service desk hours are Monday - Friday 8AM - 5PM.

We also have an on-call technician available for any and all issues.

+ How often can a technician come on-site?

As many times as you need. You will also have a dedicated client success team to set up regular maintenance, strategic technology reviews or any other I.T. related meetings.

+ Do you offer client references we can call?

Absolutely! We have a list of current VIPs that you can call to get a better idea of our service levels and what to expect. They are available upon request.

+ Will Omega work with our vendors?

100%. This is actually one of our most adored features. Simply because we are giving you or the person who normally deals with vendors their time back. We have created close relationships with countless number of vendors across multiple industries, many of which we have direct points of contact. Whenever you run into an issue with a vendor's software or hardware, simply submit a ticket with the details of what is going on and the Omega Service Desk will take care of it from there.

FAQs & Our Partners

Although we work with many others, these key partners make up our irresistible technology stack that allows us to provide top-notch service and support throughout Battle Creek and beyond.