Which AMS Does Your Insurance Agency Need: Applied TAM vs. Applied Epic?

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Which AMS Does Your Insurance Agency Need: Applied TAM vs. Applied Epic?

  1. What is an agency management system (AMS)?

  2. Applied TAM

  3. Applied Epic

  4. Which is better for your business?


What is an agency management
system (AMS)?

Applied Systems offers solutions for agency management systems (AMS), mobility, and data analytics. If you are an insurance agent, most likely you are already using an AMS, but is it the correct one? And if you are an agent that is still using a customer relationship management (CRM) software you might want to consider switching to an AMS. An AMS is essential to managing and operating a successful agency and is so much more than a CRM software in three ways; specificity, totality, and productivity.

 

Specificity: An AMS is specific to your industry and has the tools built in that relate to your industry needs. This results in fewer customizations and workarounds for employees.

 

Totality: Unlike a CRM that just tracks communication, an AMS provides everything in one package. You won’t need to use a CRM plus multiple other programs to meet your needs. This results in saved time and better organization because everything is in one place.

 

Productivity: The above two reasons are enough to increase productivity but having an AMS over a CRM automates your workflow and manual tasks like birthday emails and policy renewal reminders. Another reason an AMS increases productivity is by having all your data in one place creating clean, organized data to work from.

 

With Applied having two solutions for an AMS, which one is better for your business, TAM or Epic? If you are deciding between Applied TAM and Applied Epic or if you just need an AMS here’s a brief overview of the two solutions from Applied Systems.


"63% of companies that leverage integrated sales automation outgrow their competitors."

- Pedowitz Group


 

APPLIED TAM

Applied TAM is the second most widely used management system in the world and is for insurance agents to manage day-to-day business operations with maximum productivity. TAM is capable of process management and automation, omnichannel customer service, and insurer connectivity via single sign-on.

 

The key benefits include:

-Automating daily operations by standardizing workflows and lowering operating costs

-Enhance customer service options with 24/7 customized document sharing through online client portals and mobile applications

-Connect with insurer partners to access new markets and automate policy information exchange without having to leave the system

-Increase selling opportunities through marketing campaigns with account rounding, cross-selling, and up-selling

 

APPLIED EPIC

Applied Epic is the most widely used management system in the world and is for insurance agents to manage all lines of business across all locations and roles in a single application. Epic can handle a lot from P&C and benefits management, customer relationship and sales automation, omnichannel customer service capabilities, text messaging, process management and automation, document management, and insurer connectivity via single sign-on.

 

The key benefits include:

-Manage all roles, locations, lines of business within single application

-Connect with your insurer partners to access new markets and automate policy information exchange without having to leave the system

-Manage sales processes and opportunities to easily track new business opportunities and renewals

-Connect with partners through an open, integrated system

 
( Source )
 

WHICH IS BETTER FOR YOUR BUSINESS?

Both TAM and Epic are widely used, as previously stated they are number one and number two in the world for agency management systems. Depending on the needs of your agency can determine which is a better fit for your business. If your business needs are more robust and you have multiple locations, then Epic would be a better solution over TAM. Essentially, Epic is the newer version of TAM, therefore many companies using TAM have made or are making the switch to Epic. Many of those who have switched would say Epic is easier to use and has a better user interface. Epic is much more comprehensive than TAM with more abilities to customize the system on an individual and administrative level. On the other hand, agents looking for less steps and not all the bells and whistles would be better off with TAM.

Comparison: Applied TAM vs. Applied Epic

 
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