Understanding Outsourced IT Services for Small Businesses
Kalamazoo, MI | September 9, 2025
If you run small business, then your IT department probably looks like one of three things:
A break’n fix store down the road
An employee who happens to “know a few things” about IT
Just you and Google search
And don’t get me wrong, each of these solutions can make a difference while you’re still finding your footing.
But there comes a point when they just aren’t enough. That’s why most small businesses rely on outsourced IT services to scale up.
Today, I’m teaching you:
What IT services can be outsourced
The benefits of outsourced IT services for small businesses
Where to find the best managed IT services for outsourcing
What IT Services Can Be Outsourced?
In short: a lot.
And not just the ones that give you a headache.
Of course, you can (and should) outsource most of the IT that you’ve been doing on your own, like:
Troubleshooting tech problems
Managing passwords and system updates
Setting up new computers, printers, and phones
Managing your Wi-Fi network and dealing with an ISP
But also, you can outsource the ones you need but probably haven’t had so far:
Advanced Cybersecurity
Disaster recovery planning
Cloud storage and security
Network and infrastructure management
And that’s just the tip of the iceberg. Ultimately, outsourced IT services provide the IT infrastructure you need to expand.
You can’t grow when you have to worry about ransomware, cloud storage failures, or even just basic hardware problems. And if you’re not growing, you’re dying.
That’s why outsourced IT services are make-or-break for so many SMBs—they provide the infrastructure you need to do your job.
The Benefits of Outsourced IT Services for Small Businesses
Okay, so now that you know what outsourced IT services can offer you, here’s the next question: why outsource IT? After all, in-house IT only serves one customer—you.
Well at the end of the day, it all comes down to value.
As a small to midsize business, directly hiring IT staff usually isn’t worth the capital.
Here’s why:
One IT employee can’t provide all the services of an MSP (despite costing a similar amount)
Maximizing the benefits of in-house IT requires management with organizational IT knowledge (an additional expense)
Onboarding an IT person isn’t “plug and play” like with an MSP (you have to account for hidden costs like training, turnover, management)
Fundamentally, it’s expensive and time-consuming to get an in-house IT setup. And once you do, it’s unlikely that it can compete with the value of a managed service provider.
That’s why even major corporations only have some in-house IT and outsource the rest.
Finding the Best Outsourced IT Services
Finding outsourced IT services that are right for you is possible, even if it feels confusing at first.
Here’s my advice: find an MSP with experience in your field.
The main thing that differentiates MSPs (aside from service quality) is their experience in different niches.
Since different industries rely on different hardware and software, some MSPs have specialized to meet those specific needs.
Here at Omega, for instance, one of our specialties is insurance. We provide outsourced IT services for insurance companies that rely on software like:
Epic
QuickBooks
3CX VoIP Phone System
HIPAA-compliant software
That said, keep in mind that most MSPs have a broad reach, and usually have multiple specialties instead of just one or two.
Conclusion: Why Outsource IT Services?
To recap, SMBs should choose to outsource their IT services if they’re prioritizing:
Infrastructure to scale up to the next level
Lower costs for higher quality support
Specialized IT support based on industry
If you’re wondering if outsourced IT is right for you, then our team would be happy to answer your questions. Click here to contact us today for more information!
